During the Webinar Week, Saskia Schepers gave a highly attended webinar on neurodiversity in the workplace. What are the key takeaways from daily lectures and training programmes? Saskia shares what has changed over the past five years.
The core message is that neurodiversity demands a fundamental shift: moving away from individual “adjustments” and labels, towards knowledge, system design, an intersectional lens and psychologically safe leadership, using realistic language about both strength and vulnerability. We have summarised the webinar for you below.
1. Lack of Awareness Is the Real Problem
Much of what goes wrong around neurodiversity does not stem from ill intent, but from a lack of awareness and blind spots. That gives me some hope, although we still hear distressing stories every day.
Managers and HR professionals often underestimate the impact of ordinary organisational expectations:
- Mandatory social events and busy meetings.
- Ad hoc discussions and constant task-switching.
- Open-plan offices and the pressure to simply be flexible.
For a neurodivergent mind, this can lead to chronic overload. When managers hear real-life examples, such as someone needing days to recover after every team day, you often see embarrassment and shock: “I had no idea I was asking this of someone.”
"I'm deeply ashamed. I've only just realised what I was asking of an employee. Why didn't I know this?"
— Manager
This is often when people begin to understand that much behaviour does not stem from resistance or a lack of motivation, but from a mismatch between the brain and the system. You could say that the issue lies less with the individual and more with the environment in which they are expected to function. Once that penny drops, the biggest hurdle has been overcome.
"Every teacher and every parent should hear this. There is far more possible than we tend to think."
— Primary School Teacher
Because training programmes for teachers, HR professionals, occupational health practitioners and managers often give little attention to neurodiversity, we tend to overestimate how much people actually know. If someone has heard about it once or twice, that can seem sufficient, when in reality their understanding is often based on labels, stereotypes or social media content rather than a genuine understanding of people's needs or the real impact of, for example, masking. It can also be reassuring for parents when a school says: “We don't know everything either; let's explore it together.” The same applies, of course, to managers.
In practice, this means:
- Awareness and education are not optional extras; they are essential for breaking harmful patterns.
- It helps to use real stories and case studies, not just theory.
- A mindset of curiosity is a core competency for leaders and HR professionals.
2. Intersectionality: brain variation never exists in isolation
You cannot separate neurodiversity from other aspects of a person's identity and lived experience, such as gender, culture, social class, sexuality, age, and health. In organisations, taking an intersectional perspective concretely means: not just asking who is speaking up, but also: who is missing from the conversation? Which voices are not represented?
The dimensions of intersectionality in the workplace:
Gender
This is already clearly visible in women who do not fit into a classic male norm. Women tend to maskThe constant and conscious compensation for or hiding of your natural neurodivergent traits to appear neurotypical. and internalise more often; outwardly they conform to the norm, but internally they carry a heavy mental burden. Diagnoses often do not appear until around the menopause, when hormonal changes lower coping capacity and old coping mechanisms no longer work. That is when a history of underdiagnosis and chronic overload suddenly becomes visible in burnouts or long-term absence. Diagnoses in children can also prompt the question: who did the child inherit this from? This, of course, can also lead to late diagnoses in both women and men. The entire perception that 'boys are more likely to be autistic than girls' is debunked by a recent Swedish study from the Karolinska Institutet, which studied the medical data of five million people born in Sweden between 1985 and 2020:
- In childhood, boys are diagnosed much more frequently: boys are 3 to 4 times more likely to be diagnosed before the age of 10 than girls.
- However, as the group gets older, this pattern changes: by the age of 20, diagnosis rates for men and women are almost equal.
- This means that although girls are often recognised later or not at all during their childhood, they largely "close the gap" during their teenage years and early adulthood. And this only confirms that we are doing, and have done, girls a massive disservice.
Pride
There is a clear link between Pride and neurodiversity:
- Gender diversity occurs at an above-average rate within neurodivergence.
- Being transgender is also more common than average; with autism, there is a 3 to 6 times higher probability.
- Autistic women have an above-average likelihood of identifying as homosexual, bisexual, or asexual compared to neurotypical women (Annelies van der Spek).
There are various theories about what this connection might look like, but science has not yet reached a definitive conclusion:
- As a neurodivergent individual, are you less influenced by societal norms, leaving more freedom to break away from hetero and cisnormativeThe societal assumption that everyone feels comfortable with the biological sex assigned to them at birth and behaves according to that traditional role. expectations?
- Or are there shared underlying factors, such as prenatal conditions?
Pride is therefore not just an LGBTQ+ topic, but explicitly a theme that also touches upon how we understand and position neurodiversity within organisations.
Generations
This is also an interesting angle: the different generations at work. Gen ZThe generation born roughly between 1996 and 2010, who often enter the workplace with greater openness, self-insight, and early diagnosis. was mostly diagnosed as children and is perhaps the first generation with more self-knowledge and self-insight. Perhaps, as a result, they have a clearer view of the conditions required for an enjoyable working environment. Research here would be highly interesting. Current management positions are usually held by Gen XThe generation born roughly between 1965 and 1980, often characterised in a corporate context by a no-nonsense and 'hard work' mentality., originating from a hard work pays offThe typical view of older generations that soldiering on tirelessly is the only legitimate path to success. mindset. I regularly hear these managers say: “Yes, look: I had to struggle. I'm not going to pamper others.” Aren't we simply giving new generations new opportunities? And the school system, the rise of social media, upbringing… because of this, we all have different perspectives on work and life (see also the ZenBusiness Research source).
Culture
Cultural factors play an equally powerful role. What is seen as 'problematic behaviour' in one context is viewed as normal, creative, or assertive elsewhere. School structures, access to healthcare, diagnostic habits, and prevailing norms shape whether someone is even noticed in the first place. In countries with more inclusive education, it seems to be less of a 'problem', simply because the norm is broader and fewer children are left out. It is never the fault of the children.
Taking an intersectional perspective in organisations concretely means:
- Not just asking “who is speaking up?”, but also: who is missing from the conversation? Which voices are not represented?
- Explicitly opening up neurodiversity networks to people from different ethnic backgrounds, gender identities, and socio-economic positions.
- Being alert to the ‘late diagnosis club’: people who have maskedThe constant and conscious compensation for or hiding of your natural neurodivergent traits to appear neurotypical. for decades, and therefore usually carry more consequential damage. They may also enter a process of grief for everything that was, wasn't, or could have been.
Neurodiversity never exists in a vacuum; organisational and national culture determine which brains flourish and which must constantly compensate. In low-context cultures, communication is explicit: agreements are clearly stated, feedback is straightforward, and structures are visible. In high-context cultures, much is written between the lines, the implicit message is important, and social intuition is often a prerequisite for participating.
For someone who struggles with non-verbal cues or implicit rules, a high-context setting is a continuous puzzle: “What is actually meant here? What is allowed and what isn't, without anyone saying it?” Conversely, bluntly direct feedback, as seen in the Dutch context, can be extremely painful for someone with strong rejection sensitivity.
Added to this are differences in hierarchy and the perception of time. In a highly hierarchical culture, a need for autonomy and high intelligence can clash hard with 'the way we do things around here'. In teams where time is very strict, time blindness is quickly interpreted as unwillingness or a lack of professionalism; in contexts where 10 o'clock is closer to around 10 o'clock, there may be more leeway, but also more friction.
For teams, this means, among other things:
- Discuss explicitly: how do we give feedback, how do we plan time, how much room is there for differences?
- Examine whether your communication and meeting culture primarily benefits one type of brain and one cultural norm.
- Use models from The Culture Map by Erin Meyer as a conversation starter, but explicitly layer the neurodiversity lens over it.
In short: put intersectionality on the agenda this year!
3. Psychological safety and the role of leaders
Psychological safety is a well-known concept by now, but in neurodiverse teams, the bar is raised higher. Many neurodivergent adult employees carry emotional baggage from their youth: years of being unseen, rejected, bullied, feeling like they were too much, or constantly being told they should just adapt.
Autistic employees
Are twice as likely to experience anxiety about making mistakes in the workplace.
ADHD professionals
Have a greater need for structure and feedback due to Rejection Sensitivity.
Scientific ROI
Teams with neurodiversity perform 30% better when psychological safety is high (Deloitte, 2021).
Leadership is what makes the difference. Essential listening competencies, empathy, flexibility and adaptability are not soft skills, but critical prerequisites: they determine whether people dare to communicate their needs, admit mistakes and set boundaries. A manager who asks open questions, explicitly invites nuance and shows self-vulnerability creates space for an honest conversation about what does and does not work.
Psychological safety is not a soft skill
- It is directly related to problem-solving, innovation, safety, retention and efficiency.
- The concept was developed in high-risk environments such as aviation and healthcare, where mistakes can be life-threatening.
- It does not begin with feedback training, but with clarity, governance and structure.
The effect of neurodivergent leaders who speak openly about their own brain is remarkably powerful. A manager who says: “I am autistic / ADHD / a different thinker myself, and this is how I organise my work” normalises variation and lowers the threshold for others to be honest. The signal is clear: neurodiversity and leadership are not mutually exclusive; they can actually reinforce each other.
What neuro-inclusive leadership requires aligns closely with:
- Transformational leadership: contributes to inclusion by putting inspiration, motivation and values-driven action at the centre.
- Servant leadership: focuses on the well-being and development of employees, aligning with the provision of tailor-made support.
- Inclusive leadership: emphasises the importance of fairness, recognition of differences and actively utilising diverse perspectives in decision-making (read more in the Leadership Literature Review).
The Van Rijswijk Paradox:
There is an interesting paradox described by Dr Jan van Rijswijk: “Neurodiverse teams experience, on average, higher levels of psychological safety, relationships and connectedness. Within neurodiverse teams, however, neurodivergent employees experience lower levels of psychological safety.” This feeling of insecurity among neurodivergent employees is not unexpected. Anyone who deviates in their thinking, communication or responses carries a backpack full of moments where that caused friction. The paradox lies in the fact that teams with more neurodivergent employees actually seem to score higher on psychological safety. According to the researchers, this is due to four reasons (consult the research via Sage Journals):
- In these teams, there is more room for norm revision.
- In these teams, expectations are made explicit.
- In these teams, a stronger mutual connection is felt.
- In these teams, less isolation is experienced.
In practice:
- Train leaders not just on what autism or ADHD is, but primarily on behaviour: listening, asking further questions, making space, and not pathologising, but taking things seriously.
- Make it explicitly safe to reconsider and experiment with alternative ways of working, without anyone having to prove a label first.
- Facilitate role models and storytelling: people who wish to share their story in a way that feels safe to them.
4. The counter-voice: beyond Toxic Positivity
We are now also seeing a clear counter-voice emerging, which is logical now that neurodiversity has become a mainstream topic. You increasingly see the term Neuro-LiteA form of inclusivity that only focuses on highly functional neurodivergent individuals with high economic value, leaving a large group invisible. popping up: a form of inclusivity that only focuses on neurodivergent individuals who are employed. This still leaves a whole group of neurodivergent people completely out of sight, who are simply trying to survive in an unfriendly system. The conversation must be about the human being, not just the business case.
The risk of Toxic positivityThe tendency to dismiss real struggles and vulnerabilities of neurodiversity by solely labelling everything as a superpower or unique talent. lurks when using words like superpowers and overly rosy stories about the unique strength of the autistic or ADHD brain. While well-intentioned to break the stigma, it often fails to do justice to the duality. The very same traits that are brilliant in context A can cause major problems or severe sensory overload in context B. It is not a superpower without a price tag; it is usually a Spiky Profile with clear peaks and troughs.
The same applies to words like neurospicyA popular and accessible term used online and within communities to indicate that someone has a neurodivergent brain.. A term that I, by the way, also use for myself, but which can also meet with resistance because it can come across as too simplistic. Here too, it holds true that this is experienced differently by everyone.
The contrast between neurotypical and neurodivergent can also unintentionally polarise. Terms such as neurodistinctA term that emphasises the unique and distinctive character of a brain, without the implicit comparison to a so-called healthy norm., or simply more precise language such as people with a different sensory processing or people with highly context-sensitive thinking, can help us think less in terms of us versus them. The fact remains that there is a societal norm that many of us simply do not fit into.
When it comes to the concept of maskingThe constant and conscious compensation or hiding of one's natural neurodivergent traits in order to appear neurotypical., there is currently a heavy emphasis on what remains unseen because people hide it so well. On the other hand, being different is also often very much in your face. It really cannot always be dismissed as: how could I have known? It is an interesting observation how this can unintentionally evoke resistance within an organisation.
An important linguistic difference also lies between the business case and the human caseApproaching diversity from human dignity, equality and the right to be who you are, independent of economic value.. Naturally, there is a clear business case: diversity in thought increases innovation, problem-solving capacity and the quality of decision-making. However, if you only talk about people with vulnerabilities in terms of financial return, they can easily experience it as instrumentalisation: you are welcome as long as your performance is above average.
"If you forget the human case, you instrumentalise people. Neurodiversity is not a trick to make more profit; it is an acknowledgement of human variation."
Saskia Schepers
5. From adjustment to universal design
Recent research by Nancy Doyle clearly shows where the priorities should lie. For organisations, the advice is to truly focus on system design rather than individual exceptions. For leaders, this primarily means having to act with greater sensitivity and remaining permanently aware of their own position of power and context. For policy, intersectionality is crucial: neurodiversity must always be viewed in conjunction with factors such as gender, cultural background, age and other forms of difference (read the full study via Wiley Online Library).
The structural shift is the move away from individual adjustments towards inclusive designDesigning products, environments and systems that can be used by everyone, without the need for subsequent adjustments or exceptions.:
- Not: “What kind of exception do we need to arrange for this employee?”
- But: “How do we design our systems, processes, roles, communication and environment in such a way that variation in brains is built-in by default?”
Examples of such a design approachA methodology where the set-up of processes and the work environment accounts for human variation right from the start.:
- Standardly offering multiple forms of communication (verbal, written, asynchronous), instead of only meetings.
- Describing functions and roles in terms of concrete tasks and energy load, instead of vague container competencies such as flexible, stress-resistant or team player.
- Structuring processes around evaluation, recruitment, consultation, information provision and decision-making so that everyone's perspective can be effectively brought forward.
This shift transforms neurodiversity from a special concern for a small group into a normal part of organisational design and strategy. Adjustments then stop being a favour and become a logical consequence of how you as an organisation view human functioning.
Want to read more? Pre-order the new book
My new book 'Collective Intelligence' focuses entirely on this philosophy. Together we are smarter, but not without proper facilitation. The book will be released in October, but is available for pre-order now.
View the used sources and literature
Chapter 2: Intersectionality, Gender, Pride, Generations and Culture
- Karolinska Institutet Sweden: Time Trends in the Male to Female Ratio for Autism Incidence (PubMed ID 41638711)
- Annelies van der Spek: Study on Gender Identity and Sexual Orientation in Autism
- Nature Study on prenatal conditions: Nature Communications S41467
- ZenBusiness Research: Class of 2023 Research on Leadership and Neurodiversity
- Erin Meyer: The Culture Map (Book and Models)
Chapter 3: Psychological safety and the role of leaders
- National Autistic Society (2021) and Deloitte Research (2021) statistics on ROI and error rates.
- Leadership Review: Cultivating Neurodiverse Connections Through Competent Leadership (ResearchGate)
- Dr Jan van Rijswijk Study: Psychological Safety in Neurodiverse Teams (Sage Journals)
- Jan van Rijswijk Platform: Background information on team dynamics
Chapters 4 and 5: The counter-voice and Universal Design
- Spiky Profile Knowledge Base: Background and Explanation of cognitive extremes
- Prof. Dr Nancy Doyle Study: System Design and Organisational Development (Wiley Online Library)
- Saskia Schepers: Collective Intelligence (Book Pre-order via Managementboek)
- Saskia Schepers: If All Brains Work (Previous publication)
Frequently asked questions about neurodiversity in the workplace
Building a neuro-inclusive organisation together?
Neurodiversity demands a fundamental shift: moving away from individual adjustments and labels, towards a strong and inclusive system design. Do you want to take concrete action with this philosophy within your team or organisation, open the dialogue, or set up your systems more smartly?
Discover practical tools and strategic steps directly in the Neurodiversity Roadmap to make an impact today.








